FAQ

How can I reach a billing representative?

You may contact a billing representative from 8:30am to 4:45pm EST Monday – Friday at 260.432.1568 or toll-free at 800.619.6732. If you leave a message, we will return your call as soon as possible.

How do I update my insurance or other billing information?

Call Summit Radiology right away if your insurance information has changed or was never added. Summit Radiology will update the account information and will bill your insurance company. Please have your account number and insurance information ready when you call. A billing representative can be reached Monday – Friday from 8:30am to 4:45pm EST at 260.432.1568 or toll-free at 800.619.6732.

What does “adjustment” mean?

“Adjustment” refers to the portion of your bill that has been adjusted per the terms of Summit Radiology’s contract with your insurance company. 

Why did I receive a bill for a doctor I did not see?

Certain physicians help with your medical care even though you may not meet them, radiologist being the most common. Our radiologist is contacted through the site/hospital you received your services at.

Does Summit Radiology offer financial assistance?

You may qualify for financial assistance if you meet specified criteria. Learn more about our financial assistance policy by calling 260.432.1568. Please choose option 1 then 2.

What methods of payment do we accept?

We accept Discover, Mastercard, Visa, cash, and personal check.

How can I pay my bill?

You can pay your bill through this website on our Pay a Bill page or by calling a billing representative from 8:30am to 4:45pm EST Monday – Friday at 260.432.1568 or toll-free at 800.619.6732.

Why didn’t my insurance pay my bill?

Charges which may not be paid by your insurance and may become your responsibility include: Deductibles and/or co-pays, benefit limitations, Medicare program exclusions. Check your explanation of benefits or please contact your insurance provider with specific questions.

Does Summit Radiology offer payment plans?

A payment plan is available if the balance is greater than $100.00. Visit our Billing & Insurance page for more information.

Do accounts get turned to collections if left unpaid?

Summit Radiology will turn balances to a collection agency after three statements are sent out and contact by phone has been attempted.